FREQUENTLY ASKED QUESTIONS
Please visit www.emptystockingfund.org/holidays for all the information you’ll need and to begin the registration process.
Be sure you are uploading a PDF format file (file name will end in .pdf).
In most cases, a Notice of Decision from DFCS or DHS can be obtained via Gateway. After logging in you should be able to navigate to Documents and click on Notice of Decision. The downloaded document will generally be named ‘accesscontroller.pdf’
NO! Due to Covid19 safety concerns, we will not be able to register anyone onsite. All registration and ordering must be done online.
Please be sure to check your junk / spam folder, as our messages often get sent there unfortunately.
If you registered using the downloaded copy of your Notice of Decision from Gateway, our system is generally able to review that document to ensure it includes all required information which includes: parent / guardian name match, child’s name and dates showing current coverage.
If you registered using a screenshot of any kind, these must be downloaded and reviewed manually. With thousands of registrations and only a few staff able to review documents, these take a great deal of time. We do our best to review and provide a response within two weeks.
On Nov. 10th we announced a new partnership with the YMCA of Metro Atlanta to help us safely distribute ordered gifts from 25 participating locations. Distribution locations are being assigned by the zip code you provided when you registered and details including your pick-up location and date(s) will be emailed to you by Nov. 30th.
All orders placed on or after Thanksgiving Day will be fulfilled from our warehouse in SW Atlanta.
Yes. Please send the authorized representative with a photo of your driver’s license and we will release the gifts to them. They will also need a photo ID for our records.