FAQ
HOW TO CREATE & MANAGE ACCOUNT
Watch this video to understand the registration process.
Please save your email and password in a safe place.
Once you have registered, click here to log into your account.
After successfully logging in, you can proceed by clicking here (or navigate to Account Settings). Next, enter your previous password (point 1). Then, follow the steps shown in the screenshot below to set a new password (points 2 and 3). Don’t forget to save the changes by scrolling down and clicking the “Save Changes” button (point 4).
If you’re experiencing difficulties logging in, no worries! Simply click here to access the reset password page. Fill in your Email Address and click the “Reset Password” button. After submitting the form, please check your email inbox for a step-by-step guide on how to reset your password. If you can’t locate the email, don’t forget to check your spam folder or consider submitting the form again. Typically, it takes approximately 2-5 minutes for the email to arrive.
Your password strength must be good or better, which is shown in the strength indicator below. Use special characters such as &!@$, and upper and lowercase letters. You cannot proceed if your password strenth is not strong.
If you cannot login, this may be due to website cache. Website cache occurs when your browser or computer is holding a saved version of the page to help it load faster – which can cause login issues. You can follow the following steps to clear your cache or override the issue.
HOW TO MANAGE YOUR CHILDREN
Parents and guardians of children receiving any form of public assistance including Medicaid, PeachCare for Kids, TANF, SNAP, and SSI, may shop in the ESF Holiday Store for school-aged children via your ESF Parent Portal.
HOLIDAY ORDERS
Have an issue with your order? Use this form to report missing or damaged items.
If you missed your pickup for any reason, you must wait to hear from us. Calls and emails about missed appointments will not be returned. Our priority is filling all orders for distribution as scheduled. Once we have done this, we will make every effort to accommodate missed appointments. If we are able to offer you another chance to pick up your gifts, we will let you know.
Login to your ESF Parent Portal to Report an Issue and we will do our best to make it right.
Login to your ESF Parent Portal to Report an Issue and we will do our best to make it right.
